Frequently Asked
Questions

MOQ varies by product category and material. For plantation shutters, we typically work from a mixed-load container (LCL or FCL) rather than a fixed unit count -- contact us with your product mix and we will confirm the viable minimum for your configuration. Window shades have lower minimums and can often accommodate smaller initial runs suitable for market testing.

Yes. Because all three product lines -- plantation shutters, Venetian blinds and window shades -- are manufactured at the same Xiamen facility, they can be consolidated into a single container shipment. This is one of the practical advantages of sourcing all categories from a vertically integrated supplier rather than managing three separate factories.

Yes, sample orders are available and strongly encouraged before committing to a full production run -- particularly if you need to confirm colour accuracy, profile dimensions, or fabric handle for shades. Sample lead times are shorter than production lead times; contact us via the enquiry form to discuss the scope and shipping cost for your sample set.

At minimum: product category (shutter / blind / shade), material preference, approximate dimensions or size range, target finish or colour, estimated annual or per-order volume, and destination port or country. The more detail you provide upfront, the more accurate and useful our first-response pricing will be. Use our online configurator to spec out a product before submitting, or send us a spec sheet directly.

We primarily supply finished, packaged products, but we also supply components and semi-finished parts to plantation shutter manufacturers who are assembling locally. This includes extruded PVC louvre profiles, machined timber stiles and rails, and hardware sets. If you are an assembler rather than a full-goods importer, contact us to discuss component pricing and volume requirements.

We offer ash, basswood, paulownia, and pine. Pine is available in an FSC-certified variant for markets requiring chain-of-custody documentation. Each species has different weight, grain, and price characteristics -- we can advise on the best fit for your target market and application during the enquiry stage.

No -- solid-wood shutters are not recommended for rooms with sustained humidity above approximately 70%, such as steam bathrooms or poorly ventilated laundry spaces. Repeated moisture cycling causes dimensional movement that leads to warping, staining, and hinge binding over time. PVC or aluminium shutters are the appropriate specification for those environments; we supply both in the same profile ranges.

Yes. Arch, circular, triangular, and raked (parallelogram) shapes are standard production capabilities, not special-order add-ons, because we own the CNC tooling in-house. If you have a non-standard geometry, share the drawing or dimension sketch and we will confirm feasibility and pricing.

We produce louvre widths from 47mm to 130mm. Common widths are 63mm, 76mm, 89mm, and 114mm, which cover the majority of market demand in Australia, the US, and the UK. Non-standard widths within the 47-130mm range can be accommodated; tooling lead time may apply for new PVC die profiles.

We manufacture six shade families: Roller, Zebra/Vision, Honeycomb (cellular), Shangri-La, Sheer, and Insect Screen. Blackout, light-filtering, and motorised configurations are available across most families. Motorised variants are compatible with common smart-home protocols; please specify your integration requirement at the enquiry stage so we can confirm motor brand and compatibility.

Yes. We offer a cut-to-size and resizing service for Venetian blind slats -- both 25mm and 50mm -- in timber and PVC. This is particularly relevant for wholesale distributors who prefer to assemble or size locally. Share your cut-list specification and we will quote based on your volume and packaging requirements.

We operate a three-stage QC system: IQC (incoming materials inspection), IPQC (in-process quality control at each production stage), and FQC (final quality check covering every finished unit before packaging). We also run UV anti-yellowing tests, humidity cycling tests for dimensional stability, and packaging compression tests on every batch -- not just random sampling.

Yes. We supply FSC-certified pine for plantation shutters, with chain-of-custody documentation available for markets that require it -- including Australia, the UK, and parts of the US public-sector procurement process. FSC certification applies to our pine product range; other species are not currently certified. If FSC compliance is a requirement for your market, confirm this at the enquiry stage so we can ensure the correct material is specified.

We are aware of and design our products with reference to applicable ASTM, EN, and ANSI test methods relevant to window covering products in our target markets, including cordless/child-safety requirements. However, we distinguish between designing with awareness of these standards and holding a formal third-party certification number -- the former is accurate, the latter requires per-market, per-product third-party testing that should be confirmed on a case-by-case basis during the enquiry process.

We take compliance requirements seriously and understand the importance of social and environmental audits for buyers in regulated markets. We encourage buyers who require specific audit certifications (ISO 9001, BSCI, Sedex, etc.) to raise this at the enquiry stage so we can discuss the current status honestly and, where relevant, the pathway to satisfying your compliance requirements. We will not claim certifications we have not formally received.

Yes. We welcome third-party pre-shipment inspections (PSI) by SGS, Bureau Veritas, or similar accredited inspection agencies. Coordinate the booking directly with your chosen inspector and notify us of the inspection date in advance -- we will ensure finished goods are staged and accessible. There are no additional factory fees for PSI access.

We do not publish a public price list because pricing varies substantially by material, configuration, finish, order volume, and Incoterm. A price list without those parameters would be misleading. We respond to qualified enquiries with specific pricing within one business day -- use the online configurator to define your specification before submitting, which speeds up the quoting process.

Standard payment terms are 30% deposit upon order confirmation, with the balance payable before shipment (typically against a copy of the bill of lading). For established long-term partners, we may discuss alternative arrangements. We accept T/T (bank transfer); other payment methods can be confirmed during the commercial discussion.

Yes. Unit pricing improves with order volume due to reduced setup amortisation, more efficient production scheduling, and better material purchasing. The most significant pricing steps typically occur at LCL-to-FCL threshold (where per-unit logistics cost drops materially) and at annual volume commitments that allow us to forward-purchase materials. Share your projected volume range when enquiring and we will quote at the relevant tier.

Custom PVC extrusion dies for new louvre profiles carry a one-time tooling cost, which is quoted separately and is not embedded in the unit price. CNC tooling for new wood profile geometries is typically absorbed within standard pricing unless the geometry requires significant new fixturing. Custom packaging artwork and plate costs are charged at setup and are separate from unit costs. All tooling costs will be itemised transparently in your quotation.

Quoted prices are held for the period specified in the quotation -- typically 30 days. For long-term supply agreements or high-volume annual contracts, we can discuss price-lock mechanisms tied to material index benchmarks, which gives both parties predictability. We do not absorb unforeseeable material cost movements in open-ended arrangements, but we communicate changes proactively and with lead time.